Peer into the Future to Retain Employees Better
Written By: James Aiken
Depending on the hiring manager, recruiter or human resources department – interviewers may not necessarily have as much time to interview as they wish. I’ve seen interviews that last from thirty minutes to a chain of interviews lasting eight hours. Regardless, interviewers need to make sure to take advantage of the time spent interviewing. More often than not, they ask questions that don’t necessarily give a real understanding of the candidate.
Reading the Future: Crystal Ball Questions
In a previous article, the importance of understanding a candidate’s foreground, or what they understand as their near future (aspirations etc) was put into consideration. Technical questions are absolutely critical in the process. However, time needs to be taken to interview for personality and aspirations. When a hiring manager doesn’t understand a candidate’s aspirations, it makes it much harder on the firm to retain an employee since they don’t know what would actually make them happy!
Interviewing on Past Behavior
Some do not necessarily put a huge deal of weight on the new fad of “behavioral questions” in human resources, although some firms do put a lot of confidence behind these questions. These are often more reactive questions and certainly help hiring managers understand a candidates reactions and past actions. They are also likely to hear the highlights of that candidate’s career versus everyday interactions. In this case, it may not necessarily be the most accurate representation of the candidate. If someone is interviewing to be a fisherman, they’re more likely to tell you about the time that they saved a coworker from going overboard than the time they tossed another fisherman overboard. These are good questions to ask, but the answers should certainly be taken with a grain of salt.
“I’m Best When I’m at My Weakest”
An interviewer could technically flip the questions to make them a negative as in “What are your weaknesses?” but you’re likely to get a less extreme version of Michael Scott’s answer when he said:
“…my greatest weaknesses? I work too hard. I care too much. And sometimes I can be too invested in my job.”
All the more reason to focus on the candidate’s aspirations and what they see as their future to see if it matches up with the future an interviewer sees in the possible associate. More importantly, down to the questions:
1. What do you see as the next big step in your career?
This is nearly always the first question a good recruiting firm will ask a prospective candidate. Before speaking about the job opening, the company or details on what the candidate does – a candidate’s aspirations must be addressed. If the opportunity doesn’t match up with what they realistically see as their future, it probably isn’t the best fit. Not to say this is a disqualifier, but you can be assured that the candidate will not be as enthusiastic about the opportunity than someone else who really matches up as far as aspirations go.
In addition, this gives the interviewer or company as a whole a clearer image of the candidate in order to emphasize the parts of the job that do line up with their aspirations
2. If you could change one thing about your current employer, what would it be?
Associates always have some type of idea or suggestion to make their workplace better. They may be in an environment where there are already so many processes they don’t have an opportunity to implement anything. This question gives an interviewer an inside look at a candidates analytical thinking as well as how well they can put up with not being able to implement/influence a change.
3. Being from a (small/large) company, do you prefer an environment with established processes or an environment with more opportunity to implement processes?
This is an important question to ask due to polarization. Associates from small companies gripe that there aren’t processes in place, that software isn’t sophisticated or that things are inefficient. Associates from large companies gripe that they are being drowned by processes. They mention that there are many things they would like to change, but can’t. On occasion associates believe their employers strategies “can’t see the forest for the trees”.
This gives a hiring manager another opportunity to sell to strengths. Many times, an associate from a large process-oriented firm will be very excited to join a smaller firm if they have the opportunity to implement processes of their own. On the other side of the coin, associates from a smaller more liberally run firm may be excited to join a large firm where they can learn processes, techniques and strategies that they didn’t previously have the opportunity to be a part of.
4. What accomplishment in your current role makes you most proud?
This may seem like a background-searching question as the setting is in the past, but its actually forward-looking as the interviewer is figuring out what drives pride behind an associates work. An interviewer is greatly benefited by understanding what makes an associate happy with their work, go figure!
The interviewer may also be surprised, as the answers aren’t always profit or process-driven. Occasionally there are answers focusing on healing fragmented teams, improving employee pride or team engagement.
5. If you had to train someone in one of your current work-related skills, which would you be most enthusiastic about?
Teaching is a key factor behind leadership. As Einstein said, “If you can’t explain it simply, you don’t understand it well enough.” According to my application to Harvard’s Law Department, you can’t teach something you don’t know! In addition, this again explains the passions behind an interviewee’s background in order to more accurately predict their future.
Understand Employees to Better Motivate Them
Some of the most important information to understand about a candidate is what drives them. An interviewer should understand what their passions are, as well as where their pride and enthusiasm lies. When a company can line up the succession plan of their open role with the future aspirations of a current candidate – they will greatly increase their average employee tenure.